Privacy policy
Cookie & Privacy Policy
ProCardio is aware that you place your trust in us. It is therefore our responsibility to protect your privacy.
This privacy policy applies to all services and relationships of ProCardio.nl. You should be aware that ProCardio is not responsible for the privacy policies of other sites. ProCardio.nl respects the privacy of all users who visit the website and ensures that the personal information you provide is treated confidentially.
Because we want to be open and transparent about the processing of your personal data, we have set out below why and how your personal data is processed and protected.
Who is the controller of your personal data?
ProCardio B.V., located at Vlierstaete, Vlierberg 4-5b 3755 BS Eemnes, is the controller of the personal data you provide to us and is responsible for the processing of personal data as set out in this privacy statement.
Contact details
Vlierstaete
Vlierberg 4-5b
3755 BS Eemnes
+31 (0)35 33 33 515
Chamber of Commerce: 08190270
VAT number: NL 8204.83.801.B.01
Why and on what basis do we collect your personal data?
The reason we use your personal data is because of the contractual agreements between you and ProCardio.nl We use your personal data to manage your online purchase on ProCardio.nl, to process your orders and returns via our online services, and to inform you about the delivery status or any problems relating to the delivery of the products you have ordered. We also use your data to manage your payments, handle complaints and warranty issues for products, and to identify you and confirm your address with external partners such as a delivery service. In order to provide optimal personal service, we also store personal data so that we can, for example, inform you about the progress of AED supplies such as electrodes.
In addition, we may use your data for “legitimate interests”. This means that we want to provide all our customers with the best possible personal service. We always take your privacy into account when doing so. We may also have a legal obligation to use your data, for example if we suspect fraud. In other cases, you have given us your consent to use your data, such as when you sign up for the newsletter.
Use of our services
When you register for one or more of our services, we ask you to provide your personal data. This data is used to perform the service. This includes, for example, delivering your order. For an order, we need your name, email address, address(es) and sometimes your telephone number. This allows us to deliver your order and keep you informed about it. We also share your details with others if necessary for an order, for example with the delivery service or distribution centre.
Communication
When you send us emails or other messages (e.g. via a contact or quotation form), we may retain those messages. We sometimes ask for personal data that is relevant to the situation in question. This enables us to process your questions and respond to your requests. If you provide us with your data, we will take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. The data is stored on ProCardio's own secure servers or those of a third party. We will not combine this data with other personal data that we have access to.
How long do we retain your data?
- We retain your personal data for as long as necessary.
- We retain your data for direct marketing purposes until you withdraw your consent.
Exceptional rules apply to medical devices, including the External Automatic Defibrillator (AED). The data from the AED in combination with the owner must be retained for up to 15 years after end of life. You have the right to ask ProCardio to delete your personal data at any time. ProCardio may refuse your request for deletion if ProCardio still needs or is required to retain the personal data on the basis of legal requirements or an ongoing dispute.
Cookies
In order to provide you with the best possible service, this website places cookies on your computer. Cookies are small text files that are placed on your computer by websites or sometimes via emails. They provide companies with useful information that helps in many ways. For you, this means that you can use the website more efficiently and save time because you do not have to re-enter your details every time you visit. This allows us to recognise you and retrieve information about your previous visit. The profile created for you is not linked to personal data, but is only used to tailor the content displayed to your profile so that it is as relevant to you as possible.
Important: cookies do not record personal data such as telephone numbers, email addresses and bank account details. Cookies are completely secure and can never be traced back to an individual or person.
ProCardio uses functional cookies.
Functional cookies
These are cookies that are strictly necessary for the functioning of the website. Without these cookies, certain parts of the website cannot be used. For example, cookies can be used to retain settings and preferences.
Embedded content
This website may use content that is hosted on other sites and accessed on ProCardio.nl Examples include YouTube videos. These videos often use cookies to remember preferences. What they do with the cookies and personal data can be found in the privacy policy of the relevant service. We have no control over this.
Disabling cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being placed. If you disable cookies completely, some features on the website may no longer function properly. To disable cookies, please refer to your browser's user manual.
Automated decision-making
ProCardio does not process data or make decisions based on automated decision-making. ProCardio therefore never makes a decision that affects your position as a data subject without a human being reviewing it.
Changes
This privacy policy is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy policy. It is therefore advisable to consult this privacy policy regularly. The most recent version can always be found on our website via the link:www.heartstream.shop/policies/privacy-policy
Exercising rights such as access to personal data
We offer all visitors the opportunity to exercise their rights under the GDPR. This means that you have the right to access the personal data we process about you, the right to have your data rectified or deleted, the right to request restriction of the processing of your personal data, the right to have your data transferred (to a third party) and the right to object to the processing. You can submit a request to exercise your rights by contacting us using the contact details under the heading “questions and feedback”. As we are obliged to verify your identity, we may ask for additional information to ensure that it is really you.
We will process your request as soon as possible and within one month at the latest. If your request is complex, we have the right to extend the response period by two months. If we do so, we will inform you within one month of your request.
Questions & Feedback
We regularly check our compliance with this privacy policy. If you have any questions about this privacy statement, please contact us at:
ProCardio B.V.
Vlierberg 4-5 B
3755 BS Eemnes
info@procardio.nl
Supervisory authority
Our policy naturally complies with the GDPR. If you disagree with anything, you have the option of submitting a complaint to the Dutch Data Protection Authority. You can do this by sending a letter to
Data Protection Authority
PO Box 93374,
2509 AJ THE HAGUE
Or by calling 088 – 1805 250 or online via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons